Some customers who are acquired by Rapyd are currently experiencing connection errors on their terminals due to a sync issue that arose from an incident yesterday. To restore connectivity, please perform a mac key reset on your terminal.

You need to perform all of the steps below in order to reset each of your terminals.

For TMS terminals:

IMPORTANT - before you start, perform EOD banking to check there are no stored transactions as they will be lost once the mac key is reset.

1. Press the...