Investigating issues with Integrated Payments

The issue impacting integrated payments has now been resolved. If you have switched your terminal to standalone mode, you may now switch it back to integrated mode.

We are currently investigating an issue affecting integrated payment processing for Paymentsense customers. Integrated transactions on affected terminals may fail at this time.

Workaround: You can continue taking payments by switching your terminal to standalone mode. For step-by-step instructions, please see our standalone mode setup guide. If you need assistance switching modes, please contact our Customer Services team on 0800 103 2959.

Our engineering teams are working with our third-party infrastructure provider to restore full functionality as quickly as possible.

We will provide another update as soon as more information becomes available.